EXCHANGES/RETURNS/REFUNDS -Please let us know if you have any issues or are
dissatisfied with your order for any reason. We want to make sure you enjoy
our products!-If your product arrives to you damaged for any reason, please
email us asap at info@vertlybalm.com and we will rush a replacement to
you.-We are unable to offer returns or refunds due to the organic nature of
our products, but are more than happy to issue a merchandise credit for
unopened items.-All of our products are handmade, natural and food-grade
quality so each batch may vary slightly. Â They are sensitive to
fluctuations of heat, so please mind their storage. SHIPPING We offer
flat-rate shipping at USPS First Class Mail as an affordable option to
receive your packages. If you are needing of a faster delivery method,
please feel free to reach out to info@vertlybalm.com and we will try to
accommodate your needs.